NEED HELP NOW

In an emergency call 000. For alcohol and other drug support, the National Alcohol and Other Drug Hotline is 1800 250 015 — free, confidential, 24 hours.

FOR FAMILIES & FRIENDS

A little clarity.
For someone
you love.

You can start exploring without having every answer. Understand the options, compare what matters and take the next step together.

Help me explore their options Browse before sharing any contact details
See what each programme includes Compare care and aftercare Choose who to contact

A MANAGEABLE STARTING POINT

You don’t need to solve
everything today.

01

Get clear on the practical things

Start with treatment concerns, care needs, location, budget and timing. Explore the options you might discuss together.

02

Look beyond the photographs

Compare the people on site, detox arrangements, programme costs and support after the stay.

03

Have a provider conversation

Ask the admissions team about the programme and their assessment process. An enquiry is a first conversation.

BEFORE YOU MAKE CONTACT

A few questions
you may have.

If someone is in immediate danger, call 000. For advice at any hour, the National Alcohol and Other Drug Hotline is 1800 250 015.

They are not ready to go. Is it too early to look?
No. Knowing what is available, what it costs and how admission works takes weeks off the process later. Nothing you do here contacts anyone or commits them to anything.
Do I have to give our details to look around?
No. Every profile, price band and comparison on this site is open. You only give a name and number when you decide to send an enquiry to one specific provider.
Can I make an enquiry on their behalf?
You can, and many people do. Be aware the provider will need to speak with the person themselves before an admission — they assess suitability, not us.
Why do so many listings say “not published”?
Because the provider has not published it. We show you exactly which questions each provider has not answered rather than filling the gap with a guess, and those gaps are worth asking about directly.
What if we cannot afford private treatment?
Publicly funded and low-cost services are listed here too, and you contact those directly. Start with the public treatment options page.

WHEN YOU’RE READY

Start where it feels manageable.

A few questions about what would work, and a shortlist you can talk through together.

Explore their options