What this is, and what it is not.

What RehabFinder is

RehabFinder is a directory of alcohol and other drug treatment services in Australia. It compiles what those services publish about themselves, alongside public records, so you can compare them and decide who to contact.

RehabFinder is not a treatment provider, a clinic, or an agent of any service listed. We do not assess anybody, decide which service suits them, or act as an agent for any service. Whether a person suits a service is a clinical judgement and only the service can make it.

A registered professional can send a referral to a service through RehabFinder, and both sides can see where it got to. That is an administrative service: we carry the referral and track it.

Nothing here is medical advice

The information on this site is general and published for comparison. It is not medical, clinical, legal or financial advice, and it is not a substitute for an assessment by a qualified person.

Whether a particular service suits a particular person is a clinical judgement, and only that service can make it — after speaking with the person concerned. A listing here is not a recommendation and does not mean a service is suitable, available, or safe for you.

Accuracy, and its limits

We compile every profile from the provider’s own published material and from public records, and we check figures at the source. We do not invent details: anything a service has not published is shown as not published.

Even so, services change what they offer, their prices, their staff and their admission criteria constantly, and some of what is here will be out of date. Every figure we publish was published by the service itself. We do not estimate a price and we do not place services in bands. Where a provider has published nothing, we say so. A published rate is still not a quote. Confirm anything you intend to rely on directly with the service, in writing. How we compare services sets out the method in full.

Enquiries and contact

When you send an enquiry you are asked, separately, whether RehabFinder may contact you about it and whether we may pass your details to the service so they can contact you. We act on those two answers and nothing more. Your details are never sent to a service you did not choose, and never sold.

What a provider does after they receive your enquiry is between you and them. We do not control their contact practices and cannot guarantee they will reply, or how quickly. Privacy explains what we hold and for how long.

Accounts

Provider and professional referrer accounts are for the organisation or the individual they are issued to. Keep your credentials to yourself, tell us promptly if you think an account has been compromised, and do not use an account to access information about people who are not your clients.

We may suspend an account that is used to misrepresent a service, to harvest other people’s information, or to send anything a reasonable person would call spam.

Reviews

Write about your own experience, truthfully. Do not include other people’s names or identifying details, clinical information about anyone else, or anything you would not stand behind.

Two people may write a review: someone who was treated at the service, and a family member or supporter of someone who was. A family review is published as a family account and labelled as one. Referring professionals do not write reviews; a professional view is published as a named endorsement through the referrer workspace, where the registration is checked first.

Every review is read by a person before it is published. We may decline to publish one, or remove it, where it is false, abusive, identifies another person, names a member of staff, or where we cannot establish that the writer or the person they are writing about was actually there. We do not remove a review because a provider dislikes it, and a review is never held for being negative. Providers may reply to any review on their profile, and the reply is published beside it.

Experience ratings come only from a short survey RehabFinder sends, with their agreement, to people admitted after an enquiry or referral through this site, or to the family member or carer who enquired, labelled as such. It is ratings only, with no written comments. Every service is treated the same whether it pays or not, results appear on a profile only as a summary once enough have been published, and a low rating is published on the same terms as a high one. You can ask us to withdraw your own response at any time, and opt out of every survey with the link in any survey email.

Provider listings

Services are listed whether or not they pay us anything, and publicly funded services never pay. Claiming a profile is free for every service: it lets a provider correct their information, publish a price, receive enquiries here and dispute a fact in its experience ratings. A private provider may also subscribe, which pays for referrals from professional referrers delivered into their account, and for endorsements to be displayed on their profile. Nothing a provider pays affects where a service appears in results, its position on a page, any ranking, or who is asked for an experience rating and what is published.

A provider who claims a profile is responsible for what they publish on it and warrants that they are authorised to act for the service. We may correct or remove published information that we cannot verify at the source.

How we may use the information a service gives us is set out in the provider data terms.

Liability

We provide this directory with reasonable care but without any warranty that it is complete, current or error-free. To the extent the law allows, RehabFinder is not liable for loss arising from reliance on information published here, from any dealing with a service you found here, or from any treatment you receive.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

Changes, governing law and contact

We may update these terms. The date at the top of this page shows when they last changed, and continuing to use the site after that means the updated terms apply. These terms are governed by the law of New South Wales, Australia.

Questions about these terms, or a correction to a listing, go to the contact page.